About the Project

A leading donation platform is an impact organisation that manages the entire process from sourcing donated goods (Sachspenden) to delivering products to non-profit organisations. As a small team, they were overwhelmed with email enquiries and classic automation tools were not cutting it.

N3XTCODER was engaged to develop an AI-powered email agent that could intelligently handle the volume while keeping humans in the loop.

Our Services

• AI Solution Architecture
• Email Classification System
• Response Generation Pipeline
• N8N Workflow Development
• Azure OpenAI Integration

The Challenge

The organisation faced a common problem for small impact organisations:

• Email overload: High volume of enquiries overwhelming a small team

• Classic automation inadequate: Traditional rule-based tools could not handle the variety of requests

• Domain-specific complexity: Emails needed to be classified by categories specific to their goods donation and redistribution work

• Quality control needed: Responses required human review before sending

The Solution

We developed an AI email agent that automates the heavy lifting while keeping humans in control.

Key features:

• Intelligent classification: AI categorises incoming emails by the platform's domain-specific categories

• Draft responses: Agent composes contextual replies based on the email content and category

• Human-in-the-loop: Drafts are placed in the representative's folder for review and sending

• Low-code architecture: Built on N8N for easy maintenance and adjustment

Tech Stack

• Workflow Automation: N8N

• LLM: Azure OpenAI

The Outcome

The AI email agent is now in pilot:

• Positive feedback: Happy customer response to the solution

• Pilot underway: System is being tested in real-world conditions

• Results pending: Full impact metrics expected later in 2026

• Time savings: Team can focus on high-value work rather than repetitive email tasks