AI Chatbot: Transform customer support into seamless experiences with an intelligent assistant that guides users to the right answers and actions.

We build intelligent AI chatbots for exceptional customer support

Our AI Chatbot transforms your customer service by providing instant, accurate responses to user queries. Guide visitors to the right content, answer frequently asked questions, and seamlessly direct them to appropriate calls-to-action, all while reducing support workload.

Features

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24/7 Customer Support

Provide instant responses to customer inquiries
Handle multiple languages for global reach
Reduce support ticket volume significantly

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Smart Guidance

Guide users to relevant content and resources
Suggest appropriate calls-to-action based on intent
Seamlessly escalate complex queries to human agents

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Seamless Integration

Integrate with your existing website and systems
Connect to your knowledge base and FAQs
Track user interactions and optimize performance

Our AI Chatbot transforms customer interactions into positive experiences, reducing support costs while increasing user satisfaction.

Whether you're looking to automate simple queries or create sophisticated customer journeys, our chatbot adapts to your unique business needs and grows with your customer base.

Possible Data Sources

private data from your organization:

CMS
Intranet
Databases
Customer Support Dokuments
Files (PDF, Excel, Powerpoint, Word etc.)
Team Chat

public data:

Websites
Databases
Any tool with an API
Public documents like IPCC report or EU AI Act

The Tech Stack

We leverage a diverse set of tools to achieve optimal results — including Azure AI Services, OpenSearch, and a broad range of foundation models to ensure performance, flexibility, and scalability across use cases. Upon request, we can implement your chatbot using a fully open-source, EU-based tech stack hosted in Europe by a green hosting provider.

The Process

Our proven approach ensures your AI Chatbot delivers exceptional customer experiences from day one:

Customer Journey Analyse

💎 Map your customer touchpoints and common queries 💎 Identify FAQ patterns and content gaps 💎 Define success metrics and conversation flows 💎 Analyze existing support data and user behavior

Design & Development

💎 Create conversational flows tailored to your users 💎 Build intent recognition for accurate responses 💎 Develop escalation paths to human support 💎 Integrate with your existing systems and databases

Testing & Optimization

💎 Test with real users to refine responses 💎 Optimize conversation flows based on feedback 💎 Train the AI on your specific terminology and tone 💎 Implement analytics to track performance metrics

Deployment & Ongoing Support

We ensure your chatbot continues to improve and adapt to your customers' needs:

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User Experience Design

Design intuitive chat interfaces that match your brand
Implement progressive disclosure for complex topics
Create engaging conversation starters and suggestions

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Continuous Learning

Monitor conversations to identify improvement opportunities
Update responses based on new FAQs and user feedback
Expand capabilities as your business evolves

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Performance Monitoring

Track key metrics like resolution rate and user satisfaction
Implement A/B testing for conversation optimization
Provide detailed analytics and performance reports

N3XTCODER has worked with over 100 organisations to get their AI solutions implemented.

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Explore Our Case Studies:

GDV GPT

AI Copilot for the German Insurers Association

Expert on their data as well as that of the wider industry.
Answers detailed policy questions on any insurance subject
References the source material with direct links to the relevant content

Realised for: GDV

AI Investment Advisor

AI Investment Advisor for socially driven investors

Recommends the best funds for green and ESG minded investors
Can be tailored to new fund data without need for retraining
Immune to hallucinations

Realised for: U Impact

Some of our partners and clients

Learn more about AI assistants and AI chatbots

Watch these 3 chapters from our free beginner video course now and learn how to use your own data for AI, set up AI assistants, and deploy AI chatbots.

By playing the video, you consent to the transfer of data to the respective video platform (e.g., YouTube, Vimeo).

Using Your Own Data for AI

Discover how to integrate AI with your own documents and databases to build solutions that address environmental challenges.

By playing the video, you consent to the transfer of data to the respective video platform (e.g., YouTube, Vimeo).

Set up AI assistants

Develop AI-powered processes and assistants for your organisation to improve learning and promote lifelong education.

By playing the video, you consent to the transfer of data to the respective video platform (e.g., YouTube, Vimeo).

Deploy AI chatbots

Implement chatbots and digital assistants to support mental health and enhance overall well-being.

Our AI Chatbot is for you, if you want to:

Get instant answers from your data in seconds
See source transparency with reference links to original documents
Maintain brand consistency in voice and tone across all interactions
Communicate across languages with built-in multilingual support
Integrate seamlessly across website, mobile app, and social media platforms
Scale effortlessly from dozens to millions of conversations
Protect user data in full accordance with GDPR and EU data protection laws
Stay compliant with EU-hosted infrastructure and alignment with the EU AI Act