AI Chatbot: Transform customer support into seamless experiences with an intelligent assistant that guides users to the right answers and actions.

We build intelligent AI chatbots for exceptional customer support

Our AI Chatbot transforms your customer service by providing instant, accurate responses to user queries. Guide visitors to the right content, answer frequently asked questions, and seamlessly direct them to appropriate calls-to-action, all while reducing support workload.

Features

AI Assistant icon

24/7 Customer Support

Provide instant responses to customer inquiries
Handle multiple languages for global reach
Reduce support ticket volume significantly

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Smart Guidance

Guide users to relevant content and resources
Suggest appropriate calls-to-action based on intent
Seamlessly escalate complex queries to human agents

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Seamless Integration

Integrate with your existing website and systems
Connect to your knowledge base and FAQs
Track user interactions and optimize performance

Possible Data Sources

Internal data from your organization:

CMS (content management system for websites or apps)
CRM (customer relationship management software)
ERP (enterprise resource planning software)
Intranet
Databases
Customer Support Dokuments
Shared drives and files (PDF, Excel, Powerpoint, Word etc.)
Team Chat

Public data:

Websites
Databases
Any tool with an API
Public documents like IPCC report or EU AI Act
Video and audio (e.g. YouTube videos or podcasts can be transcribed automatically)

The Tech Stack

We leverage a diverse set of tools to achieve optimal results — including Azure AI Services, OpenSearch, and a broad range of foundation models to ensure performance, flexibility, and scalability across use cases. Upon request, we can implement your chatbot using a fully open-source, EU-based tech stack hosted in Europe by a green hosting provider.

The Process

Our proven approach ensures your AI Chatbot delivers exceptional customer experiences from day one, continues to improve and adapt to your customers' needs:

Customer Journey Analyse

💎 Map your customer touchpoints and common queries 💎 Identify FAQ patterns and content gaps 💎 Define success metrics and conversation flows 💎 Analyze existing support data and user behavior

Design & Development

💎 Create conversational flows tailored to your users 💎 Build intent recognition for accurate responses 💎 Develop escalation paths to human support 💎 Integrate with your existing systems and databases

Testing & Optimization

💎 Test with real users to refine responses 💎 Optimize conversation flows based on feedback 💎 Train the AI on your specific terminology and tone 💎 Implement analytics to track performance metrics

User Experience Design

💎 Design intuitive chat interfaces that match your brand 💎 Implement progressive disclosure for complex topics 💎 Create engaging conversation starters and suggestions

Continuous Learning

💎Monitor conversations to identify improvement opportunities 💎Update responses based on new FAQs and user feedback 💎Expand capabilities as your business evolves

Performance Monitoring

💎 Track key metrics like resolution rate and user satisfaction 💎 Implement A/B testing for conversation optimization 💎 Provide detailed analytics and performance reports

N3XTCODER has worked with over 100 organisations to get their AI solutions implemented.

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Explore Our Case Studies:

GDV GPT

AI Knowledge Assistant for the German Insurers Association

Expert on their data as well as that of the wider industry.
Answers detailed policy questions on any insurance subject
References the source material with direct links to the relevant content

Realised for: GDV

AI Investment Advisor

AI Investment Advisor for socially driven investors

Recommends the best funds for green and ESG minded investors
Can be tailored to new fund data without need for retraining
Immune to hallucinations

Realised for: U Impact

Partners and clients we’ve supported with AI chatbots or AI knowledge assistants

AI generates new intelligence, which will unlock exciting opportunities for everyone and every organization to achieve more. When approached with responsibility and at the same time with spirit of curiosity to imagine and believe in the power of untapped possibilities, greatness will emerge.

Daniela Todorova

Director, Learning and Skilling Programs, Microsoft Germany

Learn more about AI assistants and AI chatbots

Over 100,000 people have learnt how to use AI for inclusion, democracy, climate, education and health with our free video course for beginners AI for Impact. Watch these 3 chapters now and learn how to use your own data for AI, set up AI assistants and use AI chatbots.

By playing the video, you consent to the transfer of data to the respective video platform (e.g., YouTube, Vimeo).

Using Your Own Data for AI

Discover how to integrate AI with your own documents and databases to build solutions that address environmental challenges.

By playing the video, you consent to the transfer of data to the respective video platform (e.g., YouTube, Vimeo).

Set up AI assistants

Develop AI-powered processes and assistants for your organisation to improve learning and promote lifelong education.

By playing the video, you consent to the transfer of data to the respective video platform (e.g., YouTube, Vimeo).

Deploy AI chatbots

Implement chatbots and digital assistants to support mental health and enhance overall well-being.

Try Our AI Voice Chatbot – Live on the N3XTCODER Website

We have cloned the voice of our co-founder and CTO Jonathan for our voice chatbot, start a conversation and ask questions about N3XTCODER and our services.

Our AI Chatbot is for you, if you want to:

✅ Get instant answers from your data in seconds

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✅ Communicate across languages with built-in multilingual support

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✅ Protect user data in full accordance with GDPR and EU data protection laws

✅ See source transparency with reference links to original documents

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✅ Integrate seamlessly across website, mobile app, and social media platforms

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✅ Stay compliant with EU-hosted infrastructure and alignment with the EU AI Act

✅ Maintain brand consistency in voice and tone across all interactions

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✅ Scale effortlessly from dozens to millions of conversations

Why N3XTCODER is the leading AI agency in Germany

We at N3XTCODER have crafted digital solutions for global challenges with top partners across tech, civil society, and the public sector for over 8 years. Our mission: Tech with purpose, tech for good.

We have worked with over 100 organisations to get their AI solutions implemented.
Over 100,000 people have learnt how to use AI for the common good through our online video course AI for Impact.