What this means in practice
The clearest example of how this works in the public-interest space: Tannenhof Berlin-Brandenburg, an addiction therapy provider, came to us through Civic Coding. Therapists were drowning in manual paper notes that had to be re-entered into Patfak, their digital patient file system. The goal: AI transcription of therapy sessions plus structured summarisation formatted for German Pension Insurance reporting. We started with a premortem session on 5 June 2025 that mapped failure modes – legal change, data security, user acceptance. We then built a feature-first prototype on EU-hosted infrastructure for compliance, with audio recorded on work iPhones and iPads, uploaded to a secure backend, and surfaced through a dedicated transcript viewer for clinicians. We hardened AWS storage bucket security, A/B-tested against the standard Patnova product, and renamed UI terminology from "Monologue" to "Einzel" after clinical team feedback. The pilot used 32 hours of Civic Coding consulting and reached the milestone where Tannenhof could request internal budget for full 2026 implementation.
The same pattern – workshop, score, build on EU-compliant infrastructure, hand over to a non-technical team – has shaped our work for GDV (AI Knowledge Assistant over tens of thousands of policy documents for 400+ insurance companies), a leading German association (AI Member Platform), a leading donation platform (AI email agent in pilot on N8N and Azure OpenAI), a leading member network (RAG chatbot serving 1,000+ HumHub members on n8n + Qdrant + GPT-4 via Microsoft EU), and 100 social-impact projects under Civic Coding.